Terms of Service for Customers

When you complete a booking, enquiry, or payment, you enter into a direct booking relationship with the travel business, tour operator, or activity provider shown on the booking page.

Touris is not the tour operator. We provide the booking page, booking workflow, payment facilitation, and messaging tools used by that business.

The travel business is responsible for the accuracy of tour descriptions, itineraries, inclusions, exclusions, prices, availability, cancellation policies, and any other booking terms shown to you.

You are responsible for checking that your selected tour, date, traveller details, contact information, and payment option are correct before submitting.

Unless stated otherwise on the booking page, prices shown through Touris public booking pages are in Singapore dollars.

Payments may be processed by third-party payment providers such as HitPay or by bank transfer directly to the travel business. You authorize the applicable payment provider, bank, or travel business to process the amount shown at checkout.

Any card issuer, bank, foreign exchange, or international transaction fees charged by your financial institution are your responsibility.

Some tours may allow a deposit payment instead of full payment. If you pay a deposit, the remaining balance, due date, and payment instructions are set by the travel business.

A submitted booking may still be subject to review, payment verification, availability checks, or manual confirmation by the travel business.

Cancellation, amendment, no-show, and refund policies are set by the travel business and may vary by tour. You should review any policy shown during booking or provided by the travel business.

Touris does not decide whether a tour booking is refundable, partially refundable, or changeable unless required by law or unless Touris is correcting a platform payment error.

You agree to:

• provide accurate traveller, passport, contact, and payment information
• ensure every traveller meets the tour requirements stated by the travel business
• obtain any required passports, visas, travel insurance, vaccinations, or permits
• follow safety instructions, local laws, and reasonable directions from the travel business

By submitting your contact details, you agree that the travel business and Touris may send booking-related messages to you by WhatsApp, email, phone, or other contact methods you provide.

These messages may include booking confirmations, payment updates, reminders, itinerary information, and customer support follow-ups.

Touris processes personal data to operate the booking platform, support payments, deliver booking messages, prevent abuse, and provide records to the travel business.

The travel business may also process your personal data under its own privacy notices and legal obligations. Please review the Touris Privacy Policy and any privacy terms provided by the travel business.

Touris aims to keep the booking platform available, but we do not guarantee that the service will be uninterrupted, error-free, or available at all times.

If a technical, pricing, availability, or payment error occurs, Touris or the travel business may correct the error, cancel the affected transaction, or contact you with next steps.

You must not misuse the booking platform, including by:

• making fraudulent, false, speculative, or unauthorized bookings
• interfering with platform security or availability
• scraping, copying, or reselling platform content without permission
• using the platform in a way that violates law or harms other users

To the maximum extent permitted by law, Touris is not responsible for the acts, omissions, tour delivery, safety, cancellations, refunds, or customer service of any travel business using the platform.

Touris is not liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the booking platform.

These customer terms are governed by the laws of Singapore, except where mandatory consumer protection laws in your place of residence apply.

For tour-specific questions, availability, cancellations, or refunds, contact the travel business shown on your booking page or booking confirmation.

For questions about the Touris platform, contact Touris at 2 Venture Drive, #14-02, Vision Exchange, Singapore 608526.