Free & Easy Enquiries
Free & Easy enquiry management
Touris gives every Free & Easy request a structured record, whether the customer submits online or staff enter it from phone, walk-in, agent, social, or chat.
Free & Easy leads are easy to lose after the first reply
The sales problem is not only the form. It is what happens after the customer sends an open-ended request and the agency needs to keep the lead moving.
- Open requests sit in WhatsApp without a clear follow-up owner.
- Agents lose context when customers change dates, destination ideas, or traveller count.
- A promising lead can go cold while staff search for earlier notes.
- The request needs a place to live before it becomes a quoted package or booking.
A follow-up workflow for flexible requests
Touris helps agencies turn an open-ended Free & Easy lead into a record the team can review and progress.
- 1The customer submits a flexible request or staff create it from another sales channel.
- 2Touris keeps the customer, source, preferred dates, group context, notes, and external reference together.
- 3The agent reviews the request and decides whether to quote, clarify, or suggest another tour.
- 4If an itinerary document already exists, AI import can turn it into a separate editable tour draft for staff review.
- 5The team keeps human quoting and customer follow-up flexible while Touris preserves the operational context.
Free & Easy management features
Capture flexible requests clearly, then let staff review the brief, prepare the itinerary, and manage the next step.
Online and staff-created requests
Keep website, phone, walk-in, social, travel-agent, and WhatsApp requests in one operational view.
Agent review context
Give staff the customer notes and request details needed before the next reply.
AI document-to-draft import
Convert an existing itinerary file or pasted text into an editable tour draft without publishing source dates or prices as inventory.
Human quote and follow-up
Keep the conversation and commercial decisions with staff while the request context stays organised.
Manage the lead before it becomes a checkout
Touris gives agencies a practical middle path between chat-only selling and rigid ecommerce flows.
Chat-only lead handling
Easy for customers, but hard for the agency to review, assign, and continue consistently.
Checkout-first forms
Useful for fixed products, but too rigid before the customer has accepted a custom direction.
Touris enquiry management
Keeps the request visible until it becomes a quote, confirmed booking, or closed follow-up.
FAQ
Can Touris import an existing itinerary?
Yes. AI import can turn a PDF, Word file, image, or pasted text into an editable tour draft. Staff still review dates, prices, inventory, and the customer quote before publication.
Is WhatsApp required for free & easy enquiry management?
No. Free & Easy Enquiry Management works for online and staff-entered bookings. WhatsApp is optional for booking confirmations, payment updates, configurable reminders, and customer conversations.
Can I take deposits or full payments with free & easy enquiry management?
Yes. Touris supports deposit and full-payment workflows based on the tour setup. Staff can also record partial and offline payments while the booking keeps the paid amount and outstanding balance current.
Can I use free & easy enquiry management with my existing website?
Yes. Keep your existing website and connect it to a hosted Touris page or booking widget. Staff can also create bookings received through phone, walk-in, social, travel-agent, or WhatsApp channels.
Does Touris distribute tours to OTAs or marketplaces?
No. Touris supports direct bookings and staff operations; it is not an OTA, marketplace, channel manager, or live supplier inventory network.
Related Touris pages
Continue through the Touris booking workflow pages that support this topic.
Manage every booking from one clear workspace
Create tours, accept online or staff-entered bookings, manage travellers, reconcile payments, issue invoices, and send customer updates with Touris.